Refund & Cancellation Policy

Last updated: 27/10/2026

1. Membership Cancellation

You may request cancellation within 7 days of payment if your membership has not been activated. A full refund will be issued.

2. After Activation

Once membership is activated, the fee for the full plan period (including multi-year plans) is non-refundable, except where required by law.

3. Failed / Duplicate Payments

If an amount is debited but membership is not activated, or you are charged twice, the extra amount will be refunded in full.

4. Rejected Applications

If your membership application is rejected during verification, the full fee will be refunded.

5. Refund Timeline

Approved refunds are processed within 5–7 working days to the original payment method.

6. Community Assistance

Assistance paid directly by members to beneficiaries is not collected by BSN and is not refundable through BSN.

7. How to Request

Email [email protected] with your Member ID and payment reference.